A 99.9% Server Uptime
We have set up our cloud hosting system using stable hardware and strongly tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on all our web hosting servers in order to ensure optimal protection and reliability. We’ve set up several denial–of–service prevention mechanisms along with highly efficient firewalls to make sure our internal network is impregnable and secure.
All cloud hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on world–class hardware components provided by Juniper. Also, on each single router, we have put a firewall with an intricate set of rules in an attempt to filter out all dubious requests.
Hence, in all our datacenters – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your hard–earned money on the line, you can’t feel really safe. This is the reason why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In case you do not feel happy with our service or in case you wish to use a bit more robust web hosting solution, like a VPS servers or a dedicated servers – we’ll give you your money back in full, without any hidden fees or reimbursement charges.
24/7 Technical Support
We have mindfully chosen each member of our 24x7 support staff to ensure that we can offer you the very best tech support that you can possibly get. Each of our technical support engineers has many years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Plus, they are available 24–7 – you will be able to call them at any time and they will get back to you ASAP.
Their average support ticket response time is well under twenty minutes, whilst with many other web hosting companies you need to wait around for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered within 1 hour.