24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for all our cloud hosting. Even if you aren't our customer yet and you have some questions, we will assist you right away and provide you with the needed information, to give you a choice to make the best decision when you get a new hosting account. We're available anytime, including holidays and weekends, and we provide you with various options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have a couple of phone numbers globally, so that you're able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget all about waiting for days and nights to receive assistance for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you can take full advantage of our 24/7 technical support services even on official holidays. All of your websites will be available constantly and so will we. With a lot of contact options, you'll be able to choose the best way to contact us and inquire about our solutions in case you do not have an account yet, or get assistance if you are already among our customers. You will be able to phone us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature 1-hour answer time guarantee, although it hardly ever takes over 20 min to receive assistance irrespective of the nature of the problem. With our customer and technical support services, we are there for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time warranty, you will enjoy prompt support when you get a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, so when you open a support ticket through your billing account or you send an e-mail message related to any problem with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the matter in question needs a longer period of time to be solved or if it needs to be given to our administrators, because it's much easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.