The presence of the customer and technical support that a cloud hosting company provides will tell you a lot about the services that they supply as well. When you can use only email messages and tickets, you have most probably come across some reseller and not the hosting provider. If this is the case, you will have to wait for several days to have an issue resolved since the reseller may not be checking their communication regularly or they may have to consult with the real web hosting company for extra assistance. If the provider provides you with several ways of communication with fast response time which are available at any moment, they are almost certainly the top provider, not only a reseller. So you will enjoy prompt assistance and top quality support because they will have immediate access to the servers where your account will be created. Whatever the problem - sales or technical, it's generally much better to get in touch with your website hosting company right away through your favourite way of communication.

24/7 Customer Support in Cloud Hosting

We supply 24/7 billing, customer and technical support for all our cloud hosting. Even if you aren't our customer yet and you have some questions, we will assist you right away and provide you with the needed information, to give you a choice to make the best decision when you get a new hosting account. We're available anytime, including holidays and weekends, and we provide you with various options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have a couple of phone numbers globally, so that you're able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget all about waiting for days and nights to receive assistance for any task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you can take full advantage of our 24/7 technical support services even on official holidays. All of your websites will be available constantly and so will we. With a lot of contact options, you'll be able to choose the best way to contact us and inquire about our solutions in case you do not have an account yet, or get assistance if you are already among our customers. You will be able to phone us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature 1-hour answer time guarantee, although it hardly ever takes over 20 min to receive assistance irrespective of the nature of the problem. With our customer and technical support services, we are there for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time warranty, you will enjoy prompt support when you get a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, so when you open a support ticket through your billing account or you send an e-mail message related to any problem with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the matter in question needs a longer period of time to be solved or if it needs to be given to our administrators, because it's much easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.