A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be attended to in no more than 60 min after the ticket or email is received. If your case calls for additional assistance from a server administrator, we will forward the ticket or the e–mail to the person in charge, in a timely manner and we will leave a comment to notify you that more time will be needed for reaching a solution. And if you order our Managed Servers package, all of the server administration services included there will be performed whenever you specify.
A Premium–Quality Customer Support Service
- We will be available to you 24x7x365 to reply to any queries that you may have regarding our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also require assistance with server admin procedures, you can make use of our Managed Servers package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and problem troubleshooting services.
A User–Friendly Help Area
Our Site Control Panel has been pre–installed for each dedicated server. Among its functionalities is a rather handy integrated knowledge base that will guide you step by step on everything that you can do. Most help articles have video versions that show all the operations that you can carry out in a very illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.